Coaching & Training

Our unique 90-Day Coach to Live program gets you started and helps you go live fast. Because Percussion is a product and not a development platform, our time is devoted to helping you master our functionality and take control of your website.

How is coaching different from training?

Unlike traditional CMS training that happens after a website is built, Percussion's website coaching program partners your web team with a dedicated best practice coach to advise you on the set up of your website in its new environment and help you understand how to use the CMS for managing content, design, and functionality. 

Template design, page layout, editorial workflows, content publishing: you're in charge from the start. There’s no development required to get started, and no generic training manuals, because our approach is personalized and tailored to your website’s needs.

Is 90 days enough to launch my website?

We've helped customers launch websites in as little as 5 days. In guided CMS coaching sessions, you will do everything that needs to be done to go live. Because you are involved in every step, you will complete the coaching period having mastered Percussion CMS and are empowered to do everything you need on your website.

Although every implementation is different, our hands-on process and experienced project managers help keep everything on track. Most of the time, customers find that 90 days is more than they need, and many go live in 30-60 days.

What if I need more help?

For customers with limited on-site staff and resources, or unique technological needs, we offer consulting and implementation services through our professional services team. For implementations that include a website redesign, we partner with select design firms to offer turnkey implementations that include website migrations and user training.

Every website project is different. We work closely with each customer to develop the right plan and deliver the best solution.

If needed, our customer success team can offer additional support and expertise in:

  • Web project management
  • Front-end web development (HTML, CSS, Javascript)
  • Website migrations using our LiveFirst technology
  • Installations and server administration
  • Mobile-first and responsive design
  • All features and functionality in Percussion CMS
  • Extending functionality using Widget Builder
  • Additional training and workshops

What our customers are saying:

"Percussion staff led us through installation, migration and installation of a new design while easing the anxiety of our team and leadership. They are experts with the product, web trends and web technologies. Our points of contact have always been patient and focused on providing solutions or recommendations to our challenges." - Baldwin Wallace University