Introducing our latest web site to go live on Percussion web content management: Mass.gov! You can read the press release here.

This was a massive undertaking on the part of the Commonwealth. Their goal with the new site and new infrastructure is to increase usability for the citizens of Massachusetts and drive deeper engagement. Read the full story here. 

From the Mass.gov site

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Mass.Gov Improves Usability
Sleek look, improved navigation, better organization enhances usability for customers of the Commonwealth’s website, Mass.Gov. The redesigned website promises to improve the customer experience when interacting with Massachusetts’ government online.

• Each page presents a cleaner, more stream-lined look, making pages more readable and easier to scan.
• New navigation displays information more effectively so that you can find what you need more quickly and easily.
• Information is better organized requiring fewer clicks and less scrolling.

Agencies throughout the Commonwealth continually strive to improve the online experience of Mass.Gov customers. The new site is a significant advancement designed to meet the expectations of customers for a quality online experience.   
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The first 10 of the Commonwealth’s sites went up in October which included the Governor’s site, and sites for the Attorney General, Treasury Department, Veterans Affairs among others. The rest of the agencies and operating divisions that make up the Mass.gov family of web sites rolled out over the next several weeks, wrapping up in December. In all, more than 250,000 pages and 400,000 content items are managed by Percussion’s technology.  

The rigorous testing the Commonwealth’s team required in the selection process was impressive. We were required to show that we could publish as much as 10% of the entire site (40,000 pages) to the site in under 30 minutes. I believe we got our peak throughput all the way down to 22 minutes. That kind of throughput and scale is extraordinary of course, but the breakthroughs that make it possible are now available to everyone, even our smallest customers with just 100s of pages.

This has been a fantastic project to be part, particularly as a Massachusetts based company. Our entire team put a lot of hard work into this one, it’s gratifying to see it come to fruition. WELL DONE!

Update: CMS Report wrote up this article on the launch: Mass.gov redesigned state portal using Percussion WCM Software